Contact Liberty Water Restoration

What should Liberty homeowners do in the first hour after a leak?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• When the Whitewater River and Silver Creek is running high, water can come in through basement walls or window wells. Move what you can upstairs and keep track of where it's entering.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether the leak has stopped or water is still coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether someone will be home to let the crew in.
• If the furnace or water heater got wet.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What does the first visit look like?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What should the crew know about homes in Liberty?

Basement homes take on water from more directions, so tell us whether it's coming through a wall or from a pipe. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Share what you know about the house on the call, even if it's a rough guess.

Where does the Liberty number take calls from?

You can reach the crew from anywhere in Liberty, including these neighborhoods:

• Liberty Courthouse Square Historic District · most with basements
• Liberty Residential Historic District · most with basements
• North Main Street Corridor · homes from the 1940s to 1970s, basements are common
• West Union Street Area · basements are common
• South Side Residential Area · much of it from the 1940s to 1960s, basements are common

This number also takes calls from nearby Connersville and Centerville. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?